Apple Consulting Services for Businesses

We have been certified Apple Consultants for over 11 years now but we’ve worked with Apple technology for over 25 years. More and more business are turning to Apple in their work environment yet most still don’t properly manage them from an IT perspective. That’s where Core Competent comes in, we can help provide a roadmap for your Apple technology from a service and life cycle perspective.

So how can we help?

It’s by providing ongoing support for your technology which may include a combination of your Apple based computers network and file servers. The idea behind ongoing support is to ensure you have a partner and a plan for the technology you use each day. When you work with one company it provides consistency in support and if done properly the standardization of hardware and software can cut down in ongoing issues you may be seeing in your business now. Below you’ll find the various services that we leverage to provide support to our customers.

  • Monitoring :  Our monitoring tool watches over your Macs looking for any signs of trouble. If an error occurs a ticket will be automatically generated in our system so that we are alerted and can follow up accordingly

  • Access to Ticketing System : Our online ticketing system tracks support request from start to finish.

  • Remote Support : Providing remote support is a natural extension of ongoing support these days and we’ve got it

  • Documenting : This should be number 1 in the list but documenting the particulars of your IT environment is the most important pieces of ongoing support . e keep up with all of the information pertinent to the technology you use in your business and make it available to you in a clear and concise manner.

  • Automated updates with MDM: We’ve been managing Macs using automated tools that can push updates to your computer based on certain criteria. We can specify when updates run on the operating system or we can block the updates altogether. We can push software like Slack, Google Chrome or Word to your devices so your users have the software they need to do their job without having to do the dirty work of downloading and installing it themselves.. Although our tool does have a self service module which makes it easy for your users to install pre-approved software on their own if needed.

Next steps?

If you are a business using Apple technology and wants help managing it more effectively reach out and lets chat. Maybe we can help.